Terms and Conditions.

VALID FROM 01 APRIL 2022 TO 31 MARCH 2023 -

All regular/ sic tours depart with a minimum of 2 full fare paying adults - All regular / sic tours will depart with no more than 12 paying paxs unless previously advised.

CHILD POLICY:

- Child rates apply to all children aged 3 - 12 years (inclusive)

- Child rate includes a children's meal where meals are included

- Infants under the age of 3 are Free of Charge and do not include any meal

- For all driving tours a child or booster seat must be booked at the time of the reservation

- Infants under the age of 6 months must travel in an approved rear-facing child car seat. This can be booked upon reservation but will incur an additional cost and is strictly depending on availability

TOUR INFORMATION:

- Passengers must be ready 5 minutes prior to pick up time and should allow up to 10 minutes waiting time due to traffic conditions

- Unless specifically requested passengers do not need to reconfirm tour upon arrival in Australia

- Southern Secrets reserves the right to cancel tours, alter itineraries and days of operation as required

- Southern Secrets reserves the right to modify or cancel a tour in the event of unforeseen circumstances

- Optional tours, Opera house tour, cruises & lunches will NOT be accompanied by the tour guide unless specifically requested and at additional cost. Check in assistance will be provided

CANCELLATION CONDITIONS :

- There is a 100% cancellation fee for all tours cancelled within 48 hours or for no shows

- Tours cancelled between 2 and 6 days prior to tour departure will incur a 30% cancellation fee

- No cancellation fees if cancellation is confirmed 7 Days prior tour Departure

- Over the Christmas / New Year period cancellation within 7 days will incur a 100% fee

PRIVATE TOUR CANCELLATION CONDITIONS:

- All private tours will incur 100% cancellation fees within 72 hours of travel.

- Over 72 hours our general cancellation conditions apply

BLOCK OUT DATES:

Tours on those days are strictly on request only and will incur a surcharge 50% per booking if confirmed.

- 15, 16, 17, 18th April 2022 (Easter ) and 25th April 2022

- 25th, 26th, 27th and 31st December 2022

- 1st , 2nd and 26th January 2023

PEAK TIME CONDITIONS:

During the summer peak season (Christmas / New Year period) from 19 December 2022 to 09 January 2023 including; the following conditions apply:

All tours on request and surcharges will apply

- All tours are on request only

- In order to guarantee guide services a surcharge of $ 200 per booking will apply for all Private tours and driving SIC tours and $50/pp for Walking SIC tours

- Some options may not be available due to other supplier block outs - Some dates may not be recommended for optional tours due to over-crowding meaning that Southern Secrets Tours cannot guarantee the quality of service

- Additional special events may alter hotel pick ups and tour itineraries (such as Sydney Marathon, City 2 Surf, Mardi Gras, etc...) . On those event days we will advise of any changes

PAYMENT TERMS:

- Payment term is 14 days after receipt of invoice. All payments to be made into our nominated account.

# Payment not received under the 14 days term will attract up to 5% surcharge for administrative fee